FISCHER USA News

Getting to Know FISCHER USA's Customer Service Team: Patricia

Name: Patricia DeBettignies Job Title: Customer Service How long have you worked for FISCHER USA? Since 2010 What areas have you worked in? Customer Service What's your favorite thing about working for FISCHER USA? The management team cares about all the employees. We had no layoffs throughout this whole pandemic rollercoaster. Schedules were adjusted to accommodate parents who needed to stay home with kids. We took on work that was outside of our normal to keep employees employed. That says a lot about the leadership here and their commitment to the employees. If you could write your own job ...

Getting to Know FISCHER USA's Customer Service Team: Yvonne

Name: Yvonne Yan Job Title: CFO & Controller How long have you worked for FISCHER USA? I have worked for FISCHER USA over 3 years. What's your favorite thing about working for FISCHER USA? The family environment and working with other teams that I can trust and are engaged; the quality communication. If you could write your own job title that best describes what you do here, what would it be? CFO & Controller is accurate. My main duties are leading our finance and accounting team to ensure financial reports are accurate and completed on time, track cash flow, and propose corrective actions to ...

The R's of the Repair Process

While FISCHER is known for design and manufacturing of spindles, our team can also repair spindles from within our group and also 3 rd party brands by remanufacturing , refurbishing or reusing parts of it that are still viable. By having your failed spindle refurbished or remanufactured you can potentially keep your costs down, as well as eliminate unnecessary waste, while still maintaining the quality you expect. Remanufacturing is most often applicable with our 3 rd party repairs. This occurs when a unique or critical component is damaged beyond use, and cannot be refurbished. We have the ...

Getting to Know FISCHER USA's Customer Service Team: Doug

Name: Doug Kranz Job Title: VP of Sales and Marketing How long have you worked for FISCHER USA? What areas have you worked in? Almost 21 years. I started as a spindle technician, then went into field service, then customer service, then sales & sales manager, then Vice President of Sales. What's your favorite thing about working for FISCHER USA? The people, both the internal family culture and the customers; the actual humans behind the names. Spindles give me the opportunity to work with people. If you could write your own job title that best describes what you do here, what would it be? ...

FISCHER USA's Charitable Contributions 2021

The team at FISCHER USA is known for being efficient, knowledgeable and hard-working when it comes to the servicing and manufacturing of spindles. However, what most don't realize is that on top of all of these great characteristics, the team at FISCHER USA is also community minded and organizes fundraising events for various organizations to raise money for some great causes. This past year, the employees of FISCHER USA held fundraising events every quarter. The latest fundraiser held by FISCHER USA was a chili cook off in November 2021. This benefit was held to raise money for local veterans ...

Getting to Know FISCHER USA's Customer Service Team: Zak

Name: Zak Kaminski Job Title: Technical Customer Service How long have you worked for FISCHER USA? What areas have you worked in? 11 years total. I started cleaning parts then moved to disassembly and assembly department and then moved to Technical Customer Service for the past 8 years. What's your favorite thing about working for FISCHER USA? Traveling and solving technical issues/problems all over the United States, Canada and Mexico, and getting to go to training in Switzerland (our parent company location). What's your favorite part of the spindle? I deal a lot with the electrical systems ...

Quality Control/Inspections

Within the FISCHER USA culture, quality is a key pillar in everything we do, whether it be in the manufacturing of brand new spindles or the repairing of old ones. The tools that we use also need to stand up to our pillar of quality. When doing a recent refurbishing, we needed to measure the bore of a large milling head. This is where our Zeiss CMM (Coordinate Measuring Machine) came in handy. Our team knows that the measurements when using this tool will be of the highest accuracy, which is important for quality assurance. The Zeiss CMM machine that we use has a precise probe system, and all ...

Spindle Vibrations: Good or Bad?

If you work with spindles, then you know that all spindles have a spectrum of vibration that is considered good. However, there are also vibrations that fall outside of this realm. Spindles that operate with these higher vibrations should be repaired soon to prevent further damage to both the spindle and the machine. Below is a list of reasons that can cause excessive vibration. Imbalance Referring to the unequal distribution of mass in a rotating body that may cause the imbalance, which can lead to negative vibrations. Thermal fluctuation, improper maintenance, and other factors can cause ...

Getting to Know FISCHER USA's Customer Service Team: Paul

Name: Paul Frederickson Job Title: Sales Application Engineer How long have you worked for FISCHER USA? What areas have you worked in? 34 years, will be 35 in March 2022, and I started when it was Precise Corp. Have always been in sales department & application engineering, but customers and our products change to keep it interesting. What's your favorite thing about working for FISCHER USA? I enjoy helping customers solve their service issues with a product or find a solution to achieve a goal (machine or grind a specific part), especially when they get back to you and say thanks. If you ...

Repair vs. Replace

A couple questions that are commonly asked by our customers are “How do I know if I should replace my spindle?” or “How many times can one spindle be repaired?” In almost all cases, repairing the spindle is much quicker, and less expensive. As part of the repair process, we work with our customer to identify areas of concern related to the lifetime of the spindle and the failure mode. We produce a twelve page failure report each and every time as a tool to share with you the details of your failed spindle and discuss together how failures can be eliminated or reduced. Most often the repair of ...